All orders are sent from New Zealand via international carrier.
To calculate the cost of shipping, please contact our customer service team -websupport@pullmoon.co.nz.
Any import duties or taxes that are levied by the authorities of your country are your responsibility. We recommend that you check your country's import regulations prior to ordering. You must provide a valid email address and phone number when placing your order so that the carrier can contact you if your package is held at the border. Packages that are held up by customs will be delayed. We will do our best to get your package to you as quickly as possible but unfortunately, this is completely out of our control, and we do not guarantee that we will be able to deliver any packages in the custody of relevant authorities.
Confirming your order payment means you accept the conditions regarding any duties, taxes, customs fees or otherwise (collectively, Fees) that may be incurred. We strongly recommend that you check your country's import regulations prior to confirming your order. Any applicable Fees will be an additional amount that will be collected upon delivery of your order. Unfortunately, we are unable to provide you with the exact amount you will be charged, and therefore we strongly recommend you contact your local government for specific details. You agree that we are not responsible for notifying you of any applicable Fees before you place an order for any of our products and you are solely responsible for any applicable Fees incurred in relation to delivering your order.
Where parcels are unclaimed after attempted deliveries are made, and then returned to us by the postal services, we may charge to have the parcel redelivered to you.
Some countries have special regulations specific to importing seafood or products. Anyone ordering products for delivery acknowledges they have reviewed the contents of their order and acknowledge that it contains acceptable and approved items for import into the country of destination/delivery. The buyer solely accepts full responsibility and any associated risk of any items or package (or part thereof) being detained by customs for whatever reason and acknowledges and agrees that they will not hold seller liable for orders unable to be delivered to their destination due to import regulations.